Customer Satisfaction
Maintaining customer's satisfaction is considered as one of the major vital principles of the Sabalan Gostar Tahvieh company and the measurement of customers satisfaction / dissatisfaction is also regarded as a crucial means based on which the performance of the management system is measured. to receive the opinions based on which the rate of customer satisfaction / dissatisfaction can be measured, the commercial deputy department delivers pool forms among customers during the project implementation and gathers the related data form the customers at the end of the project; besides, in case of improvement actions, the measurements are determined and of executed according to implementing procedure of the description of back up process Climp/ementing procedure of the system. The statistical reports of the customer's opinions are provided according to the performance procedures and present it to the representative of the management.
Our Program for the customers...
The trust between us and our customers suggests that this complex including the managers and the staff has been highly successful in creating and developing the desired constructive relationship with various customers. the great part of our achievements relates to our attempts to adjust to different tastes, to welcome to critics and develop significant relationship with our customers. The vision based on which we go ahead is built on some principles such as customers satisfaction, maintaining of this industry as well as promoting it through relying on science and enjoying the global modern attainments.